The United States has no single federal privacy law, so this wording is written to the strictest commonly applicable state standard, principally California’s CCPA as amended by the CPRA. Last updated 8 October 2026.

Terms of service

A line manager or buddy without a work inbox will soon be able to get their check-ins by WhatsApp instead of email.

These terms govern your organization’s use of Accolgo. Plain English throughout; the short version is that Accolgo surfaces signals and suggests conversations, and every decision about a person stays with your organization.

The service

Accolgo sends short check-ins to new starters, their managers and buddies for about the first six months of employment. Accolgo’s software combines the replies, without anyone reading the individual answers, and prompts the manager when a supportive conversation would help. It is an early-warning and manager-support tool. It is not a performance-management system, an HR system of record, or a substitute for legal or professional advice.

Accolgo’s colour, reasons and suggested next step are there to prompt a supportive conversation, not to judge anyone’s performance.

Your responsibilities

Tell your people that Accolgo is in use and why, before their first check-in.
Use the signals supportively. The service is built on the promise that answers lead to conversations, not verdicts.
Keep your logins secure and remove members who leave.
Only add people to the service who are genuinely part of your onboarding.
Meet your own obligations to your workforce under the privacy law of your state, including any notice you are required to give at or before collection.

What Accolgo does not decide

Nothing in the service makes, or is intended to support, an employment decision on its own. A signal is a prompt for a conversation. Using it as evidence in a disciplinary, performance or termination process is outside what the product is built for and outside these terms.

Availability and change

We aim for the service to be available whenever your people are asked to check in, and we will tell you in advance of any change that materially reduces what the service does. Check-in links stay valid for fourteen days so a short outage never costs someone their response.

Limitation of liability

We are not liable for any indirect or consequential loss, or for any loss of profit, revenue, goodwill or data, however it arises.

Our total liability to your organization under or in connection with these terms, whether in contract, in tort (including negligence) or otherwise, is limited to one month's fees: the fees payable by your organization for one month of its plan at the time of the event that gave rise to the claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

Plans and billing

Each plan covers a number of new starters added to Accolgo in a plan year. Your first plan year starts when your subscription starts, and each plan year after that starts on its anniversary. New starters added during your free trial count towards your first plan year. A new starter counts from the moment they are added, and still counts after they leave or are removed. Changing plan, up or down, does not reset the count.

You can move at any time from your plan page to a bigger plan; that change starts from your next monthly bill. A smaller plan can be asked for up to two days before your anniversary, and it takes effect only at your yearly renewal, from your anniversary bill, and we do not move you to a smaller plan before then.

Every plan change, whether you make it or we do, is charged from your next monthly bill. We do not charge extra for the part of a month you have already paid for, and we do not refund any payment already made because of a plan change.

We will tell you when you reach 80% and 100% of your plan. Going over your plan never stops you adding a new starter. If you go over it, we will move you to the smallest plan that covers your number, no sooner than 7 days after telling you. Above 150 new starters in a plan year we will not move you automatically, and will ask you to agree an Enterprise plan with us.

On each anniversary, from the bill on that day, we will set your plan for the coming plan year from the number of new starters added in the plan year just ended, as counted the day before your anniversary, up or down, and will tell you beforehand, usually 14 days before. If you have chosen a smaller plan for the coming plan year, we use your choice instead, and move you up again only if you go over its number in that year.

Ending it

You may stop using Accolgo at any time. Automatic deletion is not switched on yet, so on termination we keep your data until we delete it, and we delete it by hand when you ask, subject to legal holds. The retention policy has the dated update. We do not hold your data hostage to a renewal.

Governing law

These terms are governed by the law of the state in which your organization is established, and any dispute will be brought in the courts of that state, unless we agree otherwise in writing. There is no mandatory arbitration clause and no class-action waiver in these terms.